# It's not you, it's me

Sometimes bugs reported to Firefly III are configuration and system problems on the user side.

If you run into one of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue.

- ⚠️ Can't connect to the database when starting Firefly III
- ⚠️ Errors with missing app keys or encryption problems
- ⚠️ Can't login
- ⚠️ Can't register the first account
- ⚠️ 500 error when starting Firefly III
- ⚠️ White page when starting Firefly III
- ⚠️ Time-out when starting Firefly III

If you run into an issue like this, please start a [discussion](https://github.com/firefly-iii/firefly-iii/discussions) or chat on [Gitter.im](https://gitter.im/firefly-iii/firefly-iii). There's a good chance it's not a bug but something we can fix rather quickly :+1: