# It's not you, it's me

Many bugs reported to Firefly III are in fact configuration and system problems on the user side 🤷. Bugs are rarely actually bugs.

If you run into one of the following problems, it's probably YOU, not me:

- ⚠️ Can't connect to the database when starting Firefly III
- ⚠️ Errors with missing app keys or encryption problems
- ⚠️ Can't login
- ⚠️ Can't register first account
- ⚠️ 500 error when starting Firefly III
- ⚠️ White page when starting Firefly III
- ⚠️ Time-out when starting Firefly III

If you run into an issue like this, please start a [discussion](https://github.com/firefly-iii/firefly-iii/discussions) or chat on [Gitter.im](https://gitter.im/firefly-iii/firefly-iii). There's a good chance it's you, not me.