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freeswitch/conf/vanilla/autoload_configs/callcenter.conf.xml

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mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
<configuration name="callcenter.conf" description="CallCenter">
<settings>
mod_callcenter: More ODBC changes. It is not a global settings value. Cannot be changed in runtime.
2010-08-14 16:22:11 +00:00
<!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
mod_callcenter: Add param to change the location or name of the sqlite database like to put it into a ramdisk
2010-10-02 03:01:03 +00:00
<!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
FS-10493: [mod_callcenter] Replace core uuid with cc_instance_id taken from callcenter.conf.xml
2017-07-12 16:01:06 +00:00
<!--<param name="cc-instance-id" value="single_box"/>-->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
</settings>
<queues>
mod_callcenter: Add missing odbc db support (Not tested, please someone test this)
2010-08-14 15:46:34 +00:00
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
<queue name="support@default">
<param name="strategy" value="longest-idle-agent"/>
<param name="moh-sound" value="$${hold_music}"/>
add support for cache directory make configs use specific directory variables instead of just base_dir so that one configuration can be used for fhs and legacy installations
2014-09-01 00:22:08 +00:00
<!--<param name="record-template" value="$${recordings_dir}/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
<param name="time-base-score" value="system"/>
mod_callcenter: Alot of cleanup. Added max-wait-time and max-wait-time-with-no-agent param to a queue. max-wait-time : allow to make the caller quit the queue after X number of waited second. The second one allow max-wait-time-with-no-agent : This will wait for a range of second with no agent before kicking the member out of the queue. This allow safe shift change with all agents login out and back in I've changed the Event value from CC-Name to either CC-Agent or CC-Queue. So watchout for your current event socket apps. Sorry about this change. Lot to be tested in this commit. Please use Jira to post problems, and new feature request can be added at the bottom of the wiki page.
2010-09-08 04:07:19 +00:00
<param name="max-wait-time" value="0"/>
<param name="max-wait-time-with-no-agent" value="0"/>
set the right configs in sync with mainstream
2010-11-30 18:28:14 +00:00
<param name="max-wait-time-with-no-agent-time-reached" value="5"/>
mod_callcenter: Add tiers rules before jumping to a different level. Also added support for dial-in agent.
2010-08-26 01:40:33 +00:00
<param name="tier-rules-apply" value="false"/>
<param name="tier-rule-wait-second" value="300"/>
<param name="tier-rule-wait-multiply-level" value="true"/>
<param name="tier-rule-no-agent-no-wait" value="false"/>
mod_callcenter: You can now allow caller that have hangup before agent answer to call back and resume their previous position.
2010-08-26 10:19:58 +00:00
<param name="discard-abandoned-after" value="60"/>
<param name="abandoned-resume-allowed" value="false"/>
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
</queue>
mod_callcenter: Add missing odbc db support (Not tested, please someone test this)
2010-08-14 15:46:34 +00:00
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
</queues>
mod_callcenter: Few default config comment spelling check, thanks Diego
2010-09-22 00:02:37 +00:00
<!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
<!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
<!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
<agents>
[mod_callcenter] FS-9894: Removing reference to call_timeout, use leg_timeout instead
2016-12-29 16:17:41 +00:00
<!--<agent name="1000@default" type="callback" contact="[leg_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
</agents>
<tiers>
mod_callcenter: Few default config comment spelling check, thanks Diego
2010-09-22 00:02:37 +00:00
<!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. -->
<!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
mod_callcenter: Initial commit of the mod_callcenter application. This module is in it early state of developpement. You can see documentation on the wiki at : http://wiki.freeswitch.org/wiki/Mod_callcenter For support/comments, please use http://jira.freeswitch.org/ and select the MOD CALLCENTER module.
2010-08-13 13:48:37 +00:00
</tiers>
</configuration>