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mod_callcenter: Another strategy 'top-down' (Name might change). This will call the agent one after the other by order... And every member start at position 1.

This commit is contained in:
Marc Olivier Chouinard 2011-04-19 01:25:09 -04:00
parent 2b4b23aac1
commit bee247ca7b
1 changed files with 52 additions and 9 deletions
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61
src/mod/applications/mod_callcenter/mod_callcenter.c
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@ -1772,9 +1772,10 @@ static int agents_callback(void *pArg, int argc, char **argv, char **columnNames
const char *agent_wrap_up_time = argv[11];
const char *agent_state = argv[12];
const char *agent_ready_time = argv[13];
const char *agent_tier_level = argv[14];
const char *agent_type = argv[15];
const char *agent_uuid = argv[16];
const char *agent_tier_position = argv[14];
const char *agent_tier_level = argv[15];
const char *agent_type = argv[16];
const char *agent_uuid = argv[17];
switch_bool_t contact_agent = SWITCH_TRUE;
@ -1886,8 +1887,16 @@ static int agents_callback(void *pArg, int argc, char **argv, char **columnNames
h->reject_delay_time = atoi(agent_reject_delay_time);
h->busy_delay_time = atoi(agent_busy_delay_time);
h->no_answer_delay_time = atoi(agent_no_answer_delay_time);
if (!strcasecmp(cbt->strategy, "top-down")) {
switch_core_session_t *member_session = switch_core_session_locate(cbt->member_session_uuid);
if (member_session) {
switch_channel_t *member_channel = switch_core_session_get_channel(member_session);
switch_channel_set_variable(member_channel, "cc_last_agent_tier_position", agent_tier_position);
switch_channel_set_variable(member_channel, "cc_last_agent_tier_level", agent_tier_level);
switch_core_session_rwunlock(member_session);
}
}
cc_agent_update("state", cc_agent_state2str(CC_AGENT_STATE_RECEIVING), h->agent_name);
sql = switch_mprintf(
@ -1994,15 +2003,49 @@ static int members_callback(void *pArg, int argc, char **argv, char **columnName
cbt.strategy = queue_strategy;
cbt.record_template = queue_record_template;
cbt.agent_found = SWITCH_FALSE;
if (!strcasecmp(queue->strategy, "round-robin")) {
sql = switch_mprintf("SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.level as tiers_level, agents.type, agents.uuid, tiers.position as tiers_position, agents.last_offered_call as agents_last_offered_call, 1 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
if (!strcasecmp(queue->strategy, "top-down")) {
/* WARNING this use channel variable to help dispatch... might need to be reviewed to save it in DB to make this multi server prooft in the future */
switch_core_session_t *member_session = switch_core_session_locate(cbt.member_session_uuid);
int position = 0, level = 0;
const char *last_agent_tier_position, *last_agent_tier_level;
if (member_session) {
switch_channel_t *member_channel = switch_core_session_get_channel(member_session);
if ((last_agent_tier_position = switch_channel_get_variable(member_channel, "cc_last_agent_tier_position"))) {
position = atoi(last_agent_tier_position);
}
if ((last_agent_tier_level = switch_channel_get_variable(member_channel, "cc_last_agent_tier_level"))) {
position = atoi(last_agent_tier_level);
}
switch_core_session_rwunlock(member_session);
}
sql = switch_mprintf("SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.position as tiers_position, tiers.level as tiers_level, agents.type, agents.uuid, agents.last_offered_call as agents_last_offered_call, 1 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
" WHERE tiers.queue = '%q'"
" AND (agents.status = '%q' OR agents.status = '%q' OR agents.status = '%q')"
" AND tiers.position > %d"
" AND tiers.level = %d"
" UNION "
"SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.position as tiers_position, tiers.level as tiers_level, agents.type, agents.uuid, agents.last_offered_call as agents_last_offered_call, 2 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
" WHERE tiers.queue = '%q'"
" AND (agents.status = '%q' OR agents.status = '%q' OR agents.status = '%q')"
" ORDER BY dyn_order asc, tiers_level, tiers_position, agents_last_offered_call",
queue_name,
cc_agent_status2str(CC_AGENT_STATUS_AVAILABLE), cc_agent_status2str(CC_AGENT_STATUS_ON_BREAK), cc_agent_status2str(CC_AGENT_STATUS_AVAILABLE_ON_DEMAND),
position,
level,
queue_name,
cc_agent_status2str(CC_AGENT_STATUS_AVAILABLE), cc_agent_status2str(CC_AGENT_STATUS_ON_BREAK), cc_agent_status2str(CC_AGENT_STATUS_AVAILABLE_ON_DEMAND)
);
} else if (!strcasecmp(queue->strategy, "round-robin")) {
sql = switch_mprintf("SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.position as tiers_position, tiers.level as tiers_level, agents.type, agents.uuid, agents.last_offered_call as agents_last_offered_call, 1 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
" WHERE tiers.queue = '%q'"
" AND (agents.status = '%q' OR agents.status = '%q' OR agents.status = '%q')"
" AND tiers.position > (SELECT tiers.position FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent) WHERE tiers.queue = '%q' AND agents.last_offered_call > 0 ORDER BY agents.last_offered_call DESC LIMIT 1)"
" AND tiers.level = (SELECT tiers.level FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent) WHERE tiers.queue = '%q' AND agents.last_offered_call > 0 ORDER BY agents.last_offered_call DESC LIMIT 1)"
" UNION "
"SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.level as tiers_level, agents.type, agents.uuid, tiers.position as tiers_position, agents.last_offered_call as agents_last_offered_call, 2 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
"SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.position as tiers_position, tiers.level as tiers_level, agents.type, agents.uuid, agents.last_offered_call as agents_last_offered_call, 2 as dyn_order FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
" WHERE tiers.queue = '%q'"
" AND (agents.status = '%q' OR agents.status = '%q' OR agents.status = '%q')"
" ORDER BY dyn_order asc, tiers_level, tiers_position, agents_last_offered_call",
@ -2037,7 +2080,7 @@ static int members_callback(void *pArg, int argc, char **argv, char **columnName
sql_order_by = switch_mprintf("level, position, agents.last_offered_call");
}
sql = switch_mprintf("SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.level, agents.type, agents.uuid FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
sql = switch_mprintf("SELECT system, name, status, contact, no_answer_count, max_no_answer, reject_delay_time, busy_delay_time, no_answer_delay_time, tiers.state, agents.last_bridge_end, agents.wrap_up_time, agents.state, agents.ready_time, tiers.position, tiers.level, agents.type, agents.uuid FROM agents LEFT JOIN tiers ON (agents.name = tiers.agent)"
" WHERE tiers.queue = '%q'"
" AND (agents.status = '%q' OR agents.status = '%q' OR agents.status = '%q')"
" ORDER BY %q",